Not remorse ... yet

I don't have buyer's remorse, but I am noticing some frustrating things about my chair.

i mentioned the height, but I realized today that it is wider and longer than my old chair. I thought it was supposed to be smaller. The width might explain why I keep hitting doorways on my way through them. They are actually going to redo the wheelchair stall at work because I keep hitting the walls as I go in.

The front casters also seem to be fixed and immoveable. This makes going up or down thresholds quite bumpy. I was pretty sure they are supposed to move, so I am not sure what the deal is.

It is more comfortable, my feet sit better, the swing-away arm is better, I like the tilt ... it is just ...

I am trying to get some answers from the wheelchair folks.