Wheelchair vendor -- good or bad?

Good news-bad news deal at the wheelchair vendor yesterday.

My chair has a significant safety flaw, bad enough that they asked me not to use it until fixed.

This means I either use my old power chair, which has no back support, or use my manual chair. That is no good.

Fixing tha problem -- the suspension locks -- will likely solve a lot of my problems. That is good.

It took a year of complaining for them to really look at the problem. That isn't good either.