Friday, October 10, 2014

MetroAccess, take a bow

Wow, MetroAcces. You have done it again, and honestly, I am shocked.

With all the mind-numbingly frustrating things you have done in the past -- late trips, trips that continued right past my destination to drop another passenger off, operators who regularly told me my ride was five minutes away only to have it show up an hour later and of course, the requirement to renew my membership every three years even though my disability is permanent -- you have managed to top yourself and really piss me off.

I teleworked today because I had to go to MetroAccess headquarters to renew my license. I did not want to go to work because last time I tried being picked up at work and dropped off at home, I got dropped off back at work. It was survivable in that the old location was near the subway, but I was not willing to tempt fate in our new location. Because I teleworked, I was ineligible to take advantage of the two-hour early dismissal at work.

Mom does my phone dealings with them and yesterday got a reminder that I'd be picked up at 12:30 for a 2:30 appointment. (It would take probably 20 minutes to get there but whatever.) She called this morning and got the normal recording, so we were a go.

Except we weren't.

At 1:15, Mom called, and the operator told her the building was closed by a maintenance issue. This same issue caused them to close yesterday, so it was not a last-minute emergency. The operator told Mom that they had not had time to call us yet to let us know. Their phones open at 8, so that means they had five hours. Even if they only have one operator and each call takes five minutes, they could have called 60 people.

I was so mad, I took sick leave for the rest of the afternoon and went to bed.

In addition to ruining my day and making me do this again, they cost me two hours of pay.

Nice job, MetroAccess.

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