We seem to have a failure to communicate

My sleep team is peculiar.

I bring them problems. Their solutions do work, but they solve issues I didn't know were problems and often make the problem I brought to them worse.

The new machine does seem to work better for me. Great. It was their answer to my old machine not turning on and off automatically. The new machine doesn't even have an auto start-stop option.

This isn't the only issue, I wonder if I speak unclearly?