Dumbfounded

About two months ago, the batteries in my wheelchair  started going.

It was nothing major. Just every so often, they wouldn't charge properly. But knowing the way insurance works, I asked my wheelchair provider to get me new batteries.

About a month ago, they failed to charge for three nights in a row. I was a bit worried so I emailed again and asked for an ETA. About a week later I heard back -- they were awaiting authorization. I wasn't sure what that meant, but I just said OK because it was more or less OK. The battery level could not be trusted, but it stayed charged.

I couldn't sleep last night, and while tossing or maybe turning, I noticed the light on my wheelchair charger was not green or orange but blood red. I fiddled with it and got it back to a friendly color, but   in the morning it was red again. It also didn't appear to have charged at all.

I teleworked.

Mom called them, and the problem isn't them but my doctor. They faxed her a letter of medical necessity that she needed to sign and fax back THREE times. I love my doctor, but this is probably the 10th time I have debated leaving her to find a doc with a better office staff.

I offered to pay out of pocket but not a chirp from the provider.

I am home for a while, I suspect.